The client was unable to fill open positions due to rapid sales growth and a tight labor market. They believed the staff constraints were leading to a drop in the quality of their customer service delivery (as measured by Net Promoter Score).
GUILD engaged talent acquisition experts, and through their industry connections, conducted interviews with recruitment heads of some of the fastest growing organizations in the world. Research topics included recruiting philosophy, process flow, metrics, recruiter compensation, employer branding and applicant tracking system (ATS).
Client revised job descriptions, recruiting workflow and metrics. Some talent sourcing activities were outsourced to a contact made during our project, and a new ATS was implemented within the next quarter (GUILD managed that implementation project as well).
Clear steps were identified to create a stronger employer brand in Hawaii.
We have anonymized some information to retain clients’ confidentiality. The results are real and we will be happy to talk to you about our past work. Email us at [email protected] or call (808) 729-5850.